1. Do you offer free shipping?
Yes! We offer free standard shipping on orders within Spain.
2. How long does delivery take?
Our estimated delivery time is 3–5 business days.
3. Do I receive an order confirmation?
Yes. After successfully placing your order, you will receive an order confirmation by email.
4. Can I track my order?
Where tracking is available, we will share tracking information by email once your order has been dispatched.
5. Can I return a product?
Yes! We offer a 30-day return period from the date you receive your order, subject to our Return & Refund Policy and applicable legal exceptions.
6. How do I request a return?
Simply email us at valterstore03@gmail.com with your order number and return request.
7. When will I receive my refund?
After receiving and inspecting an eligible return, we will notify you of the refund decision. Approved refunds are issued to the original payment method.
8. What if my order arrives damaged?
Please contact us with your order number and photographs of the damaged product. We will help resolve the issue.
9. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We will try to help if it has not already been dispatched. Your legal cancellation rights remain unaffected.
10. How can I contact Valtero?
You can contact our customer support team at valterstore03@gmail.com.
11. Where is Valtero located?
Valtero is based at Carrer de Campoamor 3, Castelló de la Plana, CS 12001, Spain.
12. Do you ship outside Spain?
Our stated standard free-shipping service applies to Spain. Please contact us to confirm availability for other destinations.
