Privacy policy

Privacy Policy Valtero

At Valtero, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store or place an order, we may collect:

Name and surname.
Billing and shipping address.
Email address.
Phone number, if provided.
Order and transaction information.
Payment-related information processed by payment providers.
Device, browser, and website usage information.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Arrange shipping and delivery.
Provide order updates.
Respond to customer service requests.
Process returns and refunds.
Improve our website and shopping experience.
Prevent fraud and protect our store.
Send marketing communications where legally permitted and with your consent when required.

3. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

Shopify, our e-commerce platform.
Payment processing providers.
Shipping and delivery companies.
Website analytics and technology providers.
Professional advisers and public authorities where legally required.

We do not sell your personal information to third parties.

4. Payment Security

Payments are processed through secure payment providers. Valtero does not intentionally store complete payment card details on its own systems.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep your shopping cart functional.
Remember your preferences.
Understand website performance.
Improve the shopping experience.
Support advertising and marketing, where permitted.

Non-essential cookies will only be activated where required consent has been obtained.

6. Data Protection Rights

Under the GDPR and applicable Spanish data protection laws, you may have the right to:

Access your personal data.
Correct inaccurate information.
Request deletion of your data.
Request restriction of processing.
Object to certain types of processing.
Request data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Spanish Data Protection Agency (AEPD).

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy and to comply with applicable legal, accounting, and tax obligations.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.